8824 Fallbrook Drive
Houston, TX 77064 USA
PAC is dedicated to providing comprehensive and ongoing customer care service, by providing programs designed to help our customers improve their productivity and processes. Our well-planned, individualized programs help our customers ensure maximum quality and repeatability while complying with standards and regulatory requirements. Our programs help our customers get the maximum value, performance, and life out of their PAC instruments. We remain dedicated to serving our valued customers at the highest level possible.
Please see the chart below and click the package title hyperlink to learn more about each package, or download our free PAC Service Pocket Guide for a brief overview.
Instrument Service Level Features & Benefits
|Unlimited On-site Repair Visits||
|Program Duration||1 Year||1 Year||On Request|
|Unlimited In-house Repair
|Unlimited Spare Parts (parts dependent on contract)
|Travel & Expenses||Fixed Zone Fee||Fixed Zone Fee||On Request|
|Pre-scheduled Preventative Maintenance||One On-Site Visit||One On-Site Visit||One On-Site Visit||On Request|
|Customer Training Discount||5%||5%||On Request|
|Spare Parts Discount (when ordered through a service report)||5%||5%||On Request|
|Consumables Discount (when ordered through a service report)
|Breakdown Response at Preferred Rates||
|Remote Desktop Support