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PAC Corporate Headquarters

8824 Fallbrook Drive
Houston, TX 77064 USA
Phone: 800.444.TEST
Fax: 281.580.0719

Asia Service Programs

PAC is dedicated to providing comprehensive and ongoing customer care service, by providing programs designed to help our customers improve their productivity and processes. Our well-planned, individualized programs help our customers ensure maximum quality and repeatability while complying with standards and regulatory requirements. Our programs help our customers get the maximum value, performance, and life out of their PAC instruments. We remain dedicated to serving our valued customers at the highest level possible.

Please see the chart below and click the package title hyperlink to learn more about each package, or download our free PAC Service Pocket Guide for a brief overview.

Instrument Service Level Features & Benefits

Enhanced Care Package

Standard Care Package

PM/
Calibration

Custom Care Package

Unlimited On-site Repair Visits

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    On Request
Program Duration  1 Year  1 Year     On Request
Unlimited In-house Repair
       On Request
Unlimited Spare Parts (parts dependent on contract)
Included     On Request
Travel & Expenses Fixed Zone Fee Fixed Zone Fee   On Request
Pre-scheduled Preventative Maintenance One On-Site Visit One On-Site Visit  One On-Site Visit On Request
Customer Training Discount  5% 5%    On Request
Spare Parts Discount (when ordered through a service report) 5%  5%    On Request
Consumables Discount (when ordered through a service report)
 5%  5%   On Request
Software Updates

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check4    On Request
Priority Response/Repair

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  On Request
Breakdown Response at Preferred Rates

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  On Request
Remote Desktop Support

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  On Request